Октябрь 9, 2008
Posted by admin
New age of the billing systems
I am developer in small IT-outsourcing company. For few years I support billing system for some providers in our city. I see the progress in billing process. 4 year ago user pay for traffic, but now user pay only subscribe pay. Because of unlimited tariffs. Now the internet is only service.
And now I develop modules for our CRM with web-interface. And we sell service (it-service), like install software, remove viruses, fix errors in system settings and other. And in our CRM i add modules for pay the service.
For example, the customer make call to our call-center. Operators fix this call into the CALL MODULE. Now the call record has status 3. Then chief of the operators check the call and make decision. If this call record need IT-specialist to solve this trouble, they make status 2 and this call-record become visible for service-engineers. Service-engineer get the email notification about new job. Print the job-paper with the PRINT MODULE in MS Word format with address, phone and contact person information. And drive to this customer. After solve the customer problem service-engineer pass the job-paper to the chief of the operators. Chief of the operators close the call-record and make it status 1.
And I develop module for create reports with stats of the call per month, amount time spent, total payment information and other.
No Comments Yet
You can be the first to comment!
Leave a comment